| Contracting | Rates | Promotion |
|---|
| 1st Contact | | SPOC* | hotelcontracts@via.com | 080 41431000 (IVR Option 6) |
| Escalation Level2 | V P Relationship | Anil Reddy | anil.reddy@via.com | (+91)9663832000 |
| Escalation Level3 | Head - Hotels | Yogesh Mehta | yogesh.mehta@via.com | (+91)9590566166 |
| Hotels Accounts & Payments |
|---|
| 1st Contact | | POC* | hotelpayments@via.com | 080 41431000 (IVR Option 6) |
| Escalation Level2 | Payments | Mohammed Abbas | mohammed.abbas@via.com | (+91)9379922331 |
| Escalation Level3 | Accounts | Muthumari | muthumari.g@via.com | (+91)9590566166 |
| Tech Support & Extranet |
|---|
| POC | For Tech & Extranet support | hotelsupport@via.com | 080 41431000 (IVR Option 6) |
| POC | For updating hotel images | hotelimages@via.com | 080 41431000 (IVR Option 6) |
| POC | For updating sold out dates or cancellation policy | soldoutdates@via.com | 080 41431000 (IVR Option 6) |
| Escalation Level3 | Head - Hotels | Yogesh Mehta | yogesh.mehta@via.com | (+91)9590566166 |
| *SPOC - Single Point of Contact,**POC - Point of Contact |
